Refund for Change of Mind

1. A full refund is available within 7 days from the payment date, provided that the digital content
   or premium features have not been used.

EU / UK Residents

1. Users residing in the European Union or the United Kingdom may exercise the right of
   withdrawal within 14 days from the payment date, in accordance with applicable consumer
   protection laws.

Non-Refundable Cases

1. Digital content has been downloaded or premium features have already been used
2. Membership benefits have been substantially utilized
3. Automatic payment has occurred after the end of a free trial period
4. Violations of the Terms of Service, account suspension, or service abuse have been confirmed

Partial Refunds

1. For subscription-based memberships, partial refunds for unused periods after service usage has
   begun are not provided.
   (Exceptions may apply where required by applicable laws.)

Refund Requests

1. Email: iconiq.official.team@gmail.com

Article 13 (Withdrawal, Refund, and Payment Cancellation Policy)

1. Refund Eligibility Period
   • Users may request withdrawal within 7 days from the payment date for paid services.
   • For users in the EU and the United Kingdom, a 14-day withdrawal period is guaranteed.
2. Non-Refundable Conditions

   Refunds may be restricted if any of the following apply:

   • Digital content or premium features provided immediately after payment have already been used
   • Membership benefits (including premium features or additional storage) have been substantially
     utilized
   • Automatic payment has occurred after the end of a free trial period
   • Violations of the Terms of Service, account suspension, or service abuse have been confirmed
3. Partial Refunds
   • No partial refunds are provided for unused subscription periods once service usage has begun.
   • However, where partial refunds are required by law, applicable laws shall prevail.
4. Refund Processing by Payment Method
   • Refunds are, in principle, processed using the original payment method.
   • Processing times may vary depending on the payment method or payment service provider.
5. Priority of Refund Policy

   Matters not specified in this Refund Policy shall be governed by:

   • The Refund Policy separately announced within the Service, and
   • Applicable consumer protection laws of each country.

This Refund Policy forms an integral part of the ICONIQ Terms of Service and applies in accordance with
the terms agreed upon at the time of payment for paid plans.